Pointrush
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Frequently Asked Questions
Find answers to common questions about Pointrush
1. General
What is Pointrush and who is it intended for?
Can I see the progress of teams live on the map?
How does the app know that players are within range?
Are there costs associated with using Pointrush?
2. Routes & Waypoints
How do I create a new route?
How does a waypoint work?
What can I configure for a waypoint?
How does a track (map) work?
Can players also add waypoints?
Can I limit the playfield?
3. GPS Tracker
Can I link a GPS Tracker to a waypoint?
Does Pointrush then continuously track the tracker's movements?
My GPS tracker doesn't seem to be moving.
The GPS tracker doesn't show up right away / there's a delay.
Which GPS trackers can I use right now?
Where do I get a Device ID?
4. Claims
How does a claim work?
Can I make waypoints visible only after a previous waypoint has been visited?
My follow-up waypoint should only be visible for a short time — how do I set that up?
How can I view waypoint claims?
5. Teams & Scoring
How do I invite teams?
How are scores calculated?
6. Collaboration & Reuse
How do I share a route with other Pointrush users?
Can I duplicate an existing route for multiple teams?
How do I shift an entire route in time for later use?
7. Security & Privacy
How do I protect my tracks with a password?
Who can see my route or data when I share it?
Are location and user data stored securely?
Where do I manage the photos and videos players upload?
8. Technical & Account Questions
On which devices and browsers does Pointrush work best?
What do I do if my route doesn't load properly or gives an error message?
How do I reset my password or change my account details?
How can I share feedback, wishes or bugs?